Online booking and reminders
Patients book, reschedule and cancel online, with SMS and email reminders that cut no-shows and phone calls.
Custom software and AI tools for clinics and healthcare practices
Online booking, digital intake and the internal tools your front desk actually needs, without forcing your practice into someone else's workflow.
A typical first version
- Online booking and remindersPatients book, reschedule and cancel online, with SMS and email reminders that cut no-shows and phone calls.
- Digital intake formsIntake, consent and history forms completed before the visit and waiting in the record, instead of clipboards at the desk.
- Patient portalA secure place for patients to see appointments, documents, invoices and messages.
- Front-desk and admin toolsOne view of the day: who is booked, who has paid, which forms are missing and what needs a follow-up.
Same building blocks as Thomas Boivin (Boivin Coaching) and PayRight, powered by GovernTerms (UK)
What I build
Software for healthcare and clinics
Digital intake forms
Intake, consent and history forms completed before the visit and waiting in the record, instead of clipboards at the desk.
Patient portal
A secure place for patients to see appointments, documents, invoices and messages.
Front-desk and admin tools
One view of the day: who is booked, who has paid, which forms are missing and what needs a follow-up.
Recall and follow-up workflows
Automatic recall reminders and follow-ups so returning patients don't slip through the cracks.
Practice reporting
Bookings, cancellations, revenue and capacity in one dashboard, from the data you already have.
AI, right now
Where AI genuinely helps
Small practices run on a mix of a practice system, phone calls, paper forms and spreadsheets. The pressure points are the same everywhere: booking and no-shows, intake paperwork, follow-ups and a front desk stretched thin. AI scheduling, digital intake and automated reminders are now standard expectations, according to recent buyer guides for small clinics.
I haven’t built for healthcare yet, so I won’t pretend otherwise. What I bring is the same building blocks I’ve shipped for real clients, shown below.
An assistant for patient questions
Answers opening hours, preparation and policy questions from your own documents, and hands anything clinical to a person.
Smarter scheduling
Suggests slots based on provider availability and appointment type, and fills cancellations from a waitlist.
Paperwork into data
Referral letters and scanned forms read and turned into structured fields for staff to check.
Admin drafting
First drafts of routine letters and follow-up messages for staff to review before anything is sent.
Similar work
Built with the same building blocks
MVP and SaaS development
Boivin Coaching: a complete coaching business platform for a $20M poker pro, built in Replit
Sales site, application funnel, Stripe payments, member dashboards, referrals and a full admin for Thomas Boivin's poker coaching business. Built in Replit.
RAG and AI chatbots
PayRight: AI that checks every supplier invoice against the contract, with a human in the loop
A UK contract compliance and invoice assurance platform. AI extracts contract clauses, people confirm them, and every invoice is scored against contract and PO.
Data, security and access
- Patient data (PHI) is only stored with providers that sign a Business Associate Agreement, for example Supabase's HIPAA add-on, with its required settings switched on.
- Access is limited by role and enforced on the server, with audit logs on sensitive actions.
- AI never makes clinical decisions; it drafts and sorts, and staff decide.
- HIPAA and GDPR compliance is shared: the software supports it, and your practice's own policies complete it.
How a project runs
Call
A 30-minute call about what you need, who it is for, and what success looks like.
Scope
A written scope: features, architecture, timeline, price range and risks.
Build
Working increments you can click through, not a big reveal at the end.
Ship
Live on your domain and hosting, with a handover so you know how it runs.
More in how I work, or see mvp and saas development.
Questions
Common questions
Can you build HIPAA-compliant software?
I build software that supports HIPAA requirements: patient data only on providers that sign a BAA, encryption, role-based access and audit logs. Full compliance also depends on your practice's policies, training and risk analysis, which stay your responsibility.
Why custom instead of an off-the-shelf practice system?
If a practice system fits, use it. Custom tools make sense when your workflow is unusual, when you need to connect several systems, or when you need a patient-facing experience the off-the-shelf tools don't offer.
Can it work alongside our existing EHR?
Often, through the EHR's API or exports. Which data moves where is decided in the scope, after looking at what your system allows.
How much does it cost?
A focused first version is a fixed-price project, scoped and priced after a 30-minute call (MVPs start from $3,000). Ongoing work can run on a monthly retainer.
Want booking, intake or admin that fits your practice?
A 30-minute call is enough to tell whether it fits, what the first version should include, and how long it takes.
Prayag Dalal · Top Rated on Upwork, 34 jobs completed